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What is insurance bad faith?

"Bad faith" refers to the breach of trust that occurs when an insurance company refuses benefits to a policyholder with a compensable claim. Insurance bad faith occurs when an insurer engages in any of the following practices:

  • Unreasonable delay in paying a claim
  • Terminating or denying legitimate claims
  • Misrepresenting policy language
  • Failing to disclose benefits to policyholders
  • Forcing policyholders to sue them in order to receive benefits

Many insurance companies regularly engage in bad faith claims handling as a way to increase profitability.

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